Josh Struble

About Me

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Josh Struble
IT Solutions Architect
Volusia, FL

Highly accomplished IT professional with years of experience in designing and implementing innovative software solutions. A proven track record of delivering high-quality results, including the development of a custom SharePoint solution that increased team productivity by 30%. Skilled in vendor management, SharePoint site design and administration, Power Platform solution development, and Agile project methodologies. Adept at communicating complex technical concepts to both technical and non-technical stakeholders, with excellent problem-solving skills and strong attention to detail.

Skills

Adaptable

Desire to Learn

Problem-solver

Agile Developer

Business Processes

Creative

Leadership

Self-motivated

Team Collaboration

Needs Analyses

Experience

Computer repair and maintenance:
12+ years of experience
Corporate environment expertise

Network diagnostics and repair:
7+ years of experience
Tier-one diagnostic and repair skills

Power Platform development:
5 years of experience
Built and maintained over 7 intricate Power Platform solutions
Created custom SharePoint sites (15+)
Strong knowledge of Power Automate, Power Apps Canvas & Model-Driven, Power BI, and SharePoint

iOS and Android device management:
3 years of experience

ATM and POS systems installation and repair:
7 years of experience

Knowledge of CSS, HTML, Power Fx, JSON, SPFx, JavaScript, and SQL

Dataverse tools and environment administration knowledge

Office 365 expertise

School and Certifications

Daytona State College
Associate of Science
Computer Programming and Analysis
MAY 2019

BOOMI
Associate Admin Certification
2022
Associate Developer Certification
2022

MICROSOFT CERTIFIED
Power Platform Fundamentals
2024

Work History

IT Applications Manager
IT – Northwest Lineman College

June 2022 – Present

The IT Applications Manager is a dynamic and innovative professional with a proven track record in leading the development and implementation of custom Power Apps, workflows, and SharePoint sites. They demonstrate expertise in deploying cutting-edge IT technologies and low-code applications, resulting in significant cost savings and productivity improvements. They are skilled in fostering strategic partnerships with vendors to drive IT infrastructure enhancements. They exhibit technical versatility by quickly adapting to new systems and providing seamless support. They are committed to understanding customer needs and delivering IT solutions that align with business objectives. They are proficient in developing comprehensive technical documentation to improve system utilization and efficiency.

Technical Achievements: Led the development of custom Power Apps, workflows, and SharePoint sites to drive business value and improve operational efficiency.

Power Platform Expertise: Spearheaded the research and deployment of cutting-edge IT technologies, enhancing organizational efficiency. o Leveraged expertise in SharePoint development to optimize site structures, workflows, and content management practices, achieving a notable $10,000 cost savings. o Achieved an over 45% increase in productivity through the development and implementation of tailored Power Apps and workflows, streamlining processes across multiple departments.

Innovative Solutions Architect: Led the implementation of innovative solutions through custom low-code applications or vendor-led deployments, resulting in:
o A company-wide savings of over $40k through Project for the Web upgrades, customizations, and improvements.
o Crafted SharePoint and Power App solutions tailored to client specifications, achieving a cost reduction of $22k and an annual time saving of over 1,200 employee hours.

Strategic Partnership Builder: Fostered and maintained key relationships with vendors to drive IT infrastructure enhancements, leveraging their expertise to improve system performance and reliability.

Technical Versatility: Demonstrated adaptability by quickly learning new systems as the backup administrator for complex platforms like Salesforce, NetSuite, Boomi, Anthology SIS, and others. This enabled seamless support and minimized downtime by 90%.

Customer-Centric Solutioning: Conducted over 50+ in-depth analyses to understand customer needs and preferences, ensuring that IT solutions aligned with business objectives and delivered tangible value, resulting in an average of 20% increase in customer satisfaction.

Innovative Solutions Architect: Led the implementation of 20+ cutting-edge solutions through custom low-code applications or vendor-led deployments. This expertise enabled organizations to stay ahead of the curve and drive digital transformation, leading to a 30% improvement in operational efficiency.

Technical Documentation Developer: Developed over 200+ comprehensive technical documents encompassing system optimization guidelines, business process workflows, and user manuals. This facilitated a 25% improvement in system utilization and efficiency across the organization.

Senior IT Specialist
IT – Northwest Lineman College

July 2019 – June 2022

The Senior IT Specialist is a proactive and solution-oriented professional with a proven record of accomplishment in developing start-to-finish IT solutions, resulting in significant cost savings. They will demonstrate expertise in problem-solving, implementing innovative solutions such as integrating Wi-Fi into training yards, leading to operational efficiency and cost savings. They are skilled in managing both local and remote IT requests, maintaining a high user satisfaction rate and contributing to customer loyalty and retention.

Advanced from IT Service Desk to IT Specialist 1 then to Senior IT Specialist.

Managed local and remote IT requests, closing on average 25 tickets a day. This work helped drive a user satisfaction rate of over 95%, resulting in increased customer loyalty and retention.

Designed customer-specific SharePoint sites to meet unique customer needs.

Developed start-to-finish IT solutions including kiosk stations, mobile teaching stations, ship-ready iPad charging stations, wireless bridge network solutions, and many more, saving the company over $20,000 in vendor costs.

Delivered start to finish IT solutions including kiosk stations, mobile teaching stations, ship ready iPad charging stations.

Implemented a solution integrating Wi-Fi into the training yard using network bridges and APs, resulting in over $30,000 in vendor cost savings and doubling the training capacity in the yard, allowing digital training in the yard.

Customer Engineer 2
IT Repair – NCR

Jan 2012 – July 2019

Customer Engineer 2 is a dedicated and skilled professional who demonstrates expertise in repairing complex computer systems and will continually learn new systems and technologies. A senior technician will lead the team as the first point of escalation, displaying strong leadership skills. They will be proficient in installing, maintaining, and repairing a wide range of equipment including ATMs, Network Printers, Self-Service Checkout systems, point of sale terminals, network equipment, and computers.

Retail Technician promoted to Customer Engineer 1 followed by second promotion to Customer Engineer 2.

Repaired complex computer systems.

Continual learning of new systems and technologies.

Senior technician led the team as the first point of escalation.

Installed, maintained, and repaired ATM, Network Printers, Self-Service Checkout systems, point of sale terminals, network equipment, and computers.

Electronic Sales Associate
Retail – Wal-Mart

Jan 2007 – Jan 2012

An Electronic Sales Associate is a dedicated professional skilled in assisting customers in finding the products they require and providing accurate information through maintaining current knowledge of consumer electronics. They demonstrate expertise in operating cash registers and managing inventory levels within the department. They have a proven ability in providing technical customer support and resolution, leading teams on multiple projects to completion within deadlines. They exhibit strong emotional intelligence in handling angry or frustrated customers while keeping a level head. They show proficiency in understanding user needs when they have limited knowledge of the products.

Provided technical customer support and resolution

Led team on multiple projects and completed within their deadlines

Ability to handle angry or frustrated customers while keeping a level head

Understanding users needs when they have limited knowledge of the products